Privacy Policy

This Privacy Policy explains how ByteLayer Consulting Ltd ("we", "us", "our") collects and uses personal information when you contact us or submit an enquiry through this website. We are committed to handling personal data responsibly and in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

ByteLayer Consulting Ltd is a Private Limited Company registered in England (Company No. 17289878). Our registered office is 1 Lilac Place, Yiewsley, West Drayton, England, UB7 8LR. For any privacy queries, you can contact us at [email protected].

Information we collect

We only collect the information you choose to provide. Depending on how you contact us, this may include:

• Contact form data — such as your name, email address, subject, and message.
• Consultation enquiry data — such as your name, company name, email, and the details you share about your enquiry.
• Business systems and platform information that you voluntarily submit (for example, the systems or cloud tools you mention).
• Security or compliance concern information that you voluntarily submit.
• Company and team information that you voluntarily submit (for example, business type or team size).
• Email communication — the content of emails you send to us and our replies.
• Telephone communication — only if you provide a telephone number and we speak by phone.
• Cookies and analytics data — only where you have given consent (see our Cookie Policy).

Please share only the information necessary for your enquiry, and avoid sending sensitive details that are not required.

How we use your information

We use the information you provide to:

• Respond to your enquiry and communicate with you about it.
• Understand your requirements so we can discuss how we may be able to help.
• Prepare for an initial conversation about IT consultancy, subject to agreed scope.
• Maintain reasonable records of correspondence.
• Improve our website where you have consented to analytics.

Lawful basis for processing

We process enquiry information on the basis of your consent and our legitimate interest in responding to and managing enquiries about our services. Where we use optional analytics cookies, we do so only with your consent, which you can withdraw at any time.

Cookies and analytics

This website uses essential cookies needed for it to function. Optional analytics cookies are not loaded unless you accept them via our cookie banner. You can manage or withdraw consent at any time. Please see our Cookie Policy for full details.

Sharing your information

We do not sell your personal information. We may share information with trusted service providers who help us operate (for example, email or form handling services) only where necessary and subject to appropriate safeguards. We may also disclose information where required by law.

Data retention

We keep enquiry and correspondence information only for as long as necessary to respond to your enquiry and for our reasonable business and legal record-keeping, after which it is securely deleted or anonymised. Retention periods depend on the nature of the enquiry and any ongoing relationship.

Your rights

Under UK data protection law, you have rights including:

• The right to be informed about how your data is used.
• The right to access the personal data we hold about you.
• The right to rectification of inaccurate data.
• The right to erasure in certain circumstances.
• The right to restrict or object to processing in certain circumstances.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Data security

We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

For any questions about this Privacy Policy or your personal data, please email [email protected] or write to us at 1 Lilac Place, Yiewsley, West Drayton, England, UB7 8LR.